Product Warranty

Updated 4/23/2019

1. Warranty. Cattura Video warrants Products that it manufactures and resells against defects in materials and workmanship for a period of two years from the day of delivery to the original purchaser, if Cattura Video receives notice of such defects during the warranty period. Cattura Video, at its option, will repair or replace products that prove to be defective. Cattura Video manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices. In order to receive warranty support, you must provide proof of the product’s purchase date and proof that you are the original purchaser.

2. Third-Party Products. If Cattura Video supplies a third-party product to you, then this warranty does apply to such products.

3. Warranty Service. Cattura Video will test, repair, or replace the product or products without charge if the unit is under warranty. If the product is out of warranty, Cattura Video will test, then repair the product or products. The parts and labor charge will be estimated by a technician and confirmed by the Customer prior to repair. All components must be returned for testing as a complete unit. Cattura Video will not accept responsibility for shipment after it has left the premises.

4. Shipping. Customer is responsible for shipping charges to send defective product under warranty to Cattura Video. Extra charges associated with priority shipping, when requested, will be the responsibility of Customer.

5. Exclusions. The above warranty shall not apply to defects resulting from:

5.1. improper or inadequate maintenance by the Customer, water or moisture damage, Customer-applied software or interfacing, unauthorized modifications or misuse, mishandling, operation outside the normal environmental specifications for the product, use of the incorrect, modified or extended power supply or improper site operation and maintenance;

5.2. damage by negligence, accident, act of God, mishandling;

5.3. failure to operate the Appliance and Audio & Visual Equipment in accordance with the procedures described in the operating and technical instructions; or

5.4. adaptations or accessories other than those manufactured or provided by Cattura Video that have been made or attached to the Product, which in the reasonable determination of Cattura, shall have affected the performance, safety of reliability of the Product; nor will the above warranty apply to any third-party products supplied by Cattura Video, or to Products that have been altered or repaired by other than Cattura Video or an authorized service representative, or to Product having an original serial number that has been modified or removed.

6. EXCEPT FOR THE WARRANTIES SET FORTH ABOVE, CATTURA VIDEO MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE PRODUCTS, INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY; OR (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (c) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

7. CATTURA VIDEO CANNOT GUARANTEE THAT EVERY QUESTION OR PROBLEM RAISED BY CUSTOMER WILL BE RESOLVABLE OR RESOLVED IN THE TARGET TIME PERIODS. CATTURA VIDEO MAKES, AND CUSTOMER RECEIVES, NO OTHER WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, ARISING IN ANY WAY OUT OF, RELATED TO, OR UNDER THIS AGREEMENT OR THE PROVISION OF MATERIALS OR SERVICES THEREUNDER, AND CATTURA VIDEO SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. CATTURA VIDEO DOES NOT REPRESENT OR WARRANT THAT ALL DEFECTS (LATENT OR OTHERWISE) CAN BE FOUND AND CORRECTED, ALTHOUGH CATTURA VIDEO WILL USE ITS COMMERCIALLY REASONABLE EFFORTS TO DO SO COMMENSURATE WITH THE TERM OF THIS AGREEMENT.